The Program Management, Administrative, Operations (Clerical), and Technical Services program, hereafter referred to as PACTS II, is designed to establish a portfolio of Department- wide Indefinite-Delivery, Indefinite Quantity (IDIQ) contracts for non-information technology (IT) support services that will enable DHS business and program units to accomplish their mission objectives, as well as cross-organizational missions. In support of Executive Order 13360, PACTS II is a 100% SDVOSB set-aside consisting of two (2) Functional Categories (FCs) of services; FC1 will include Program Management (P) and Technical (T) services, and FC2 will include Administrative (A) services and Operations (OS) (i.e. clerical).

Functional Category 2 Base Contract
Solicitation, Offer and Award
Amendment of Solicitation/Modification of Contract



  • DWBH, LLC (DWBHCORP) offers extensive Program Management and Logistics experience;
  • VISTA Technology Services, Inc. is well-established within the Federal market for over 30 years, providing a range of services including IT and data management;
  • Marathon TS maintains extensive human resources capabilities as a staffing agency; and
  • The Kenific Group provides specific professional and engineering services support to Federal customers such as DHS.

Functional Capabilities

Administrative Management and General Management Consulting Services.
Financial planning and budgeting; asset management; records management; office planning; strategic and organizational planning; site selection, and business process improvement. Also, general management consulting that offers a full range of administrative; human resource; marketing; or other management consulting services.

Process, Physical Distribution, and Logistics Consulting Services.
Process, physical distribution and logistics; productivity improvement; quality assurance and quality control; inventory management; distribution networks; warehouse use, operations, and utilization; transportation and shipment of goods and materials; and materials management and handling.

Engineering Services.
The design, development and utilization of machines, materials, instruments, structures, processes, and systems. Also, provision of advice; preparation of feasibility studies; preparation of preliminary and final plans and designs; provision of technical services during the construction or installation phase; inspection and evaluation of engineering projects; and related services.

Environmental, Technical & Other Scientific Consulting Services.
Support services on environmental, scientific and technical issues. Also, control of environmental contamination from pollutants, toxic substances, and hazardous materials; measure and evaluate risks, and recommend solutions to problems. Expertise in areas such as air and water quality, asbestos contamination, remediation, and environmental law.

Administrative and Operations Services – NAICS code 561110
Administrative and Operations Services. The Contractor shall provide day-to-day office administrative support services, such as financial planning; billing and recordkeeping; and personnel.

Additionally, the contractor shall provide a range of business operations support services to include letter drafting; document editing or proofreading; typing, word processing or desktop publishing; and other secretarial services, answering telephone calls and relaying messages to clients, postal and mailing services and one or more other office support services, such as facsimile services, and word processing services. Court Reporting and Stenotype Services. The Contractor shall also provide verbatim reporting and stenotype recording of live legal proceedings, and transcribe subsequent recorded materials and any other business support services, for example address bar coding services, bar code imprinting services, and mail presorting services.

Point of Contact

Steve MacDonald
7925 Jones Branch Drive
Suite 2300
McLean VA 22102